Being an ex-English student, I know a little about words. How they can illuminate, beguile, inform and (perhaps most importantly) thoroughly thoroughly confuse people. (Anyone who has ever sat through a Postmodernism or Structuralism lecture knows what I'm talking about).
And it's this last point I wanted to blog about today. Yes, it's time for me to take my spelling Nazi hat off and put the language Nazi hat on.
More specifically, in house language - that is to say, how ad agencies/marketeers talk internally (sparked by reading this article co-written by Gareth Kay).
These days, it seems that both parties have borrowed a turn of phrase from the masters of bullshit. Yes, the management consultant. I've heard the following at various places:
'How can we best incentivise the consumer to purchase the variant?'
'We really need to drill down into this problem'
'So how can we own the sector?'
'All I want.....is to break down the underlying paradigm'
Nonsense, isn't it?
How in God's name can we hope to understand real people if we talk in such a bloody stupid manner?
The brilliant Dilbert. Usual rules apply.
Don't worry, this disease isn't that wide spread...yet. That said, I don't want to have to break out the bullshit bingo cards (which we actually did in a former, non advertising job of mine) if I can help it.
And while I'm not wholly convinced by the notion of not calling consumers consumers (in fact, any term you give them won't cover all the bases if you are referring to people who buy your product or service) or not referring to 'brand' because it's been exhausted, there's definitely room in the industry for being as straightforward when talking internally.
Planners, I think (and yes, I include myself in this camp) are incredibly culpable, if they let their heads get away from them. As Rob notes, spending time with just planners isn't healthy - not saying that they aren't lovely, but you lose touch with people who a) don't live in London and b) don't obsess/care about brands and branding. It's a defence mechanism, but one which should be shed - I would hate to be carted out as a planning stereotype, the 'clever one' who is brought in to sprinkle a little intellectual fairy dust on things. And it's not going to happen, if I can help it. I'm going to be straight forward.
Indeed, language is why I like these sites. Both make you acutely aware of the fallacies of misusing words and generally being out of touch with reality.
And yes, there are times that a complex, multi-faceted word has to be used. But if it doesn't, pay attention to Orwell's essay on Politics and the English Language. Speak to me in a language which is used by normal people, and cut out the unneccessary verbosity.
I think the best advertisers and marketeers instinctively get this, and realise that language doesn't have to err on the over-simplistic side; if used correctly, it can create worlds in people's minds. And surely that's what we all want?
NB: The bunny comes from a random story. Check it out. It's bloody interesting.