The folly of categorisation...

Harsh, but fair.

In recent years, I've become a bit of a muso, as the odd post on this blog (and how I spent my student loan) should testify.

And, in no other part of my life do I get as much pleasure as recommending a new band, or an old band that no-one else knows.

There's the old horse chestnut when you have to describe a band to someone else, and compare them to others. I'd argue that there are bands or artists who take such a right turn from their usual sound (though I don't like him, witness Plan B recently, or say Radiohead for Kid A) that they defy categorisation.

This sort of thing is why I worry a bit when people apply arbitrary labels to people to explain their behaviour. An 'early adopter' for one product doesn't necessary apply to the next one they release. I love the iPod, but would I buy a Mac? No, and there are a variety of reasons. I would consider Nike for running shoes, but fashion trainers? Not a chance.

Segmentation is fine when it works for broad behavioural patterns, but the whole Gladwell bell curve attempt by agencies to neatly fit people into an assumptive model, or to assume buying patterns somehow have a rational pattern is bullshit.

Much as I find him to be a grumpy bastard when he writes, this is something I cede to Taleb. People are too chaotic, and life is too random, to assume that the most middle of the road strategies are going to work. Why not do a combination of the safe and highly dangerous when planning or executing campaigns?

Middle of the road means your market share will atrophy. Grouping consumers as early adopters means your values will parallel theirs; witness brands which chase an ideal too strongly; one which has gone out of fashion (say most mobile phone brands and having an eye on the future) - or those which succeed by re-harnessing an ideal which has come back in (say, Old Spice or Hovis).

Daily, people defy audience segmentation. So why do we bother? Increasingly, it looks like something which results in jobs for the boys; a lazy back up plan for weak-willed Marketing directors.

I'd far rather be a brand which did the basics brilliantly and hedged its bets on consumer behaviour, rather than executing a strategy which has been passed around so many people that it now bears no resemblance to what was first presented.

Given these trading conditions, strategies either have to be so, so basic (I'm thinking of a certain jeans brand's recent work) as to seemingly insult the intelligence of its audience and not really say anything, or contain a lot of mixed messages which don't DO anything.

We talk in hushed tones about a 'purpose idea' or a 'brand ideal', but all of this is bullshit if it relies on the sort of Stone Age segmentation which a lot of marketers seem to be so fond of. People just aren't a brand character; they have more interesting little niches or jagged edges - it's those which'll make money going forward, those fascinating gaming inspired Easter Eggs (like Google's Pacman display, or Dole's approach to labelling) which tell you more about the people who are going to be your consumer for the next twenty years, rather than an empty current figure.

In fact, gauging the lifetime value of a consumer is interesting these days. A Facebook 'fan' is obviously not a reliable metric here. As discussed on twitter, there's quite a gap between being a fan and being an advocate, someone who will keep on buying.

A personal example - I love Adidas trainers. I like the style, I admire the Predator connection, and love their golf clobber. Yet, I think their marketing (compared to Nike) is often a bit amateur hour. I wouldn't favourite their stuff on Facebook, but give me some money off some Stan Smiths, and I would buy. Nike, I'd love the thinking behind the work, but would I buy their trainers? Not a chance.

Digital metrics are great. I think it's wonderful to be able to gauge the sentiment behind work, and see how well it's been received online. But would I rely on them to knock out a segmentation, or be able to tell how easily my product would fly off the shelves? Not a chance. Would I use them to figure out how to place my budget, and how much of it is for straight promotional activity and how much of it is for more chaotic activities? Damn right.

Shapes and Organisation..

That said, the tastiest shape is pear shaped. Via Kaptain Kobold. Usual rules apply.

Hello there.

I've been doing some more dangerous bits and pieces. Yep, i've been thinking again. Mind you, with recent events, I've had a little bit more time to.

One of the topics which keeps cropping up is organisational structure (yes, I go to really, really boring dinner parties in my spare time). Is it better to be a triangle? A circle? A rhombus? A diamond? After a while, it all seems to become as redundant as Terry Venables' famous Christmas tree formation.

You use what suits your organisation, surely? If the founders are still there, and still have a stake, it'll naturally be like a triangle, with a lot of capable wingmen who have to cede to the overall bosses.

However, if you're set up as a co-operative, or something a la John Lewis, you can try and be a circle. Everyone has a stake, and everyone needs to keep things turning. And this works great in the good times; when everyone sees what the end point is, and has a palpable sense of reward and duty.

And given that digital agencies seem to favour a far more freeform and flexible approach (usually practiced by smaller shops, in my limited experience), which leads to favour quicker, more shared meetings with genuine shared agendas to get stuff made, it should perhaps be no surprise that the wider communications industry isn't sure about just what shape'll help it embrace the next ten years.

I think more traditionally minded agencies can learn something from the likes of PR and Digital shops - two models which mean you simply can't have much waste.

PR, with its more legally minded ways of billing, is interesting. Project billings with allotted hours mean you really can't have much time spent dicking around. But it also leads to the assumption that those amount of hours will solve that particular problem - and hell, it can be solved in twenty minutes or a month, if it's a creative problem, and there needs to be some way of recognising this.

Digital, with the amount of technologists and developers involved, also needs very strict timelines and demands a lack of wasted time. There are more, shorter meetings. Not endless hours of umming and aahing over the problem, which can usually be defined quickly.

And traditional creative agencies, where there are lots of meetings which are devoted to strategy, contact reports, tissues and brainstormings, where the clarity of idea is paramount, and there's an unwritten assumption that the organisation should be agreed and then executed. There doesn't tend to be the flexibility to amend it as it goes. TV doesn't tend to lend itself to this.

And what now happens when these three organisations merge together, when you really can't afford to to try and fit in a bastard hybrid, nor have separate bottom lines? (It strikes me as madness, which leads to infighting and politics).

I think that it comes down to how you regard strategy and ideas. Is one fairly fixed, and the other flexible? Are they both? Should one dictate the other?

Personally, I don't believe either is static, nor one leads the other by the hand. Agencies need to get less precious about the 'right' strategy, and allow ideas to shape it as you go. In my experience, the most effective work is based on an original strategy that has the flexibility to be amended as you go.

I'm a fan of having a solid base; a base of web monitoring/real time search/qual research, which feeds into the amount of hours you bill, the amount of strategic and creative time. A certain level of this will be fixed into the overall fee. 'Digital' will be at the heart, though the definition will become increasingly unnecessary.

I'd like to see research feed a LOT more into how agencies bill; if the communications agency is going to be seen as the lead partner and an agent of change, then clients have to accept that they'll bill for different research, research which is more attitudinally focused.

How they react to this will surely have implications on what the agency's shape looks like - if they accept it, then project fees will lead to something like a chinese fingertrap; rigid with research, yet loose with how strategy and ideas are developed and fed in.

If they don't, the agency will have to make allowances, and develop their own research more generally across their client base, at a cost to them. Project by project fees will drive the agency, much like Digital and PR. The shape would be a bit more circular, and I can easily forsee a mixture of the two approaches, depending on client.

What do you think? This is very much a work in progress.

It's a bit special (and I don't like Pullman much)..

Thanks to Ascetic Monk. Usual rules apply.

Well, I'm no massive Philip Pullman fan (despite his obvious love of Paradise Lost, a book which I wrote my dissertation on).

But the film of the first book, Northern Lights, looks like it might be halfway decent (even if it shouldn't be called the Golden Compass).

What's even more impressive than the trailer is the work that's gone into the microsite. It's damned brilliant.

Something that makes it even better is that you can answer questions to find out which creature (or Daemone) you are. Here's mine:

The clever bit is that you can amend mine (and I can amend yours, if you put it on your blog or MySpace/Facebook).

As a result, I can find out what animal my friends think I am, and what personality traits you think I have (or don't have, as the case may be).

This is a great example - along with the Simpsons avatar generator - of an infectious, relevant, interesting bit of digital work. Does anyone know which agency did the work? I couldn't find out.

Whomever it was, congratulations - it's the first 'branded entertainment' site in a while that I've stopped and played with.

Do you like Digital Advertising?

Thanks to hopskipjump. Usual rules, yada yada.

Well, do you? If the answer is yes, no, probably or only on Tuesdays, you owe it to yourself to read this, the 7 Deadly Sins of Digital. Good advice for marketeer, advertising bod or normal person alike.

Brought to you by Iain Tait's blog. Read it, if you don't already. Go on.