This post by Simon sums up some of my feelings about unnecessary charts. Absolutely brilliant.
Yes, even better than the dancing.
Now featuring added comms analysis/rambling thoughts on a few bits and bobs.
Clearly, The Muppets are better than Zadie Smith. Most things are... especially Hanif Kureishi, who I think she borrows from to the ninth degree.
Ahem. Literary conversations not withstanding, go here and read this now. It's very good.
Finished reading?
Yes, it was good, wasn't it. I'm still working on my credo. Not sure if it's either "I'll love it if it's beautiful" or "I'll believe something when I see it".
Closest I've got to it would probably be some Beckett (continuing the literary theme, see?):
"No matter. Try again. Fail again. Fail better"
I'm going to write something and attempt to justify it. But probably not half so well as Beeker does.
I've also learned a new word as a result of my web browsing - Weltanschauung (lit - 'Look onto the world'). Up there with Schadenfreud.
As well as being the title of a Scritti Politti song, it also describes how agencies should feel at the moment.
Sod all this 'advertising is dead, the consumer is king' talk... Yes, the consumer has more power to play with your brand like never before. But that's not to say that this can't be harnessed effectively, or offered up as part of a greater debate. Smart brands are debating with the consumer already, be they HSBC or AOL.
You can certainly make a colossal mess of things this way though, and not every brand needs to enter into a debate. However, much can be said for being the first brand to do so in your category, in much the same way as being the first brand to have a significant voice in your category, much like Innocent.
But again, not every brand can have this sort of voice. So what do you do? Well, by adopting the Bernbach maxim, as shown by Avis:
You make more of an effort. Position yourself as being happy where you are, offering either impeccable customer service, a niche, yet well thought of product. It's not rocket science.
However, keeping a large customer base satisfied is tantamount to . I think maybe only 3 or 4 large brands are able to manage it - the likes of Innoc.. yes, you've guessed it, John Lewis, Audi and probably VW. I'm sure there are others which I'm forgetting in the large brand stakes. Feel free to chip in with other examples..
And this applies to agencies as well. Yes, know about digital, open a virtual agency.. be innovative. But don't forget what you are damned good at, and if that happens to be a ballsy 90 second execution in primetime TV land, then so be it.
The way Campaign and several industry people are talking, you'd have thought advertising is more than content to let PR have all the interesting ideas. Maybe not 80's excess, but 80's ballsiness needs to return to adland.
It's been a little while since I posted, so here we are then. This post was meant to be a Smiths lyric seguing neatly into why most agency websites are rubbish/unable to successfully promote themselves, but it's not going to do that.
Instead, I'd like to focus on publicity. Should agencies attempt to cash in on their efforts and publicise themselves? Decide for yourselves by watching these two choice clips:
So..uuh.. that's a no, on that evidence.
Or if you are going to be publicised, actually be famous for being good at something, like the Saatchi brothers, Trevor Beattie, or say, Ridley Scott, back in his Hovis ad directing days.
I think agencies can promote themselves, but have to tread incredibly carefully, lest they wind up looking like creative piss-artists. Lord enough of what goes on in agencies to the outside world at least (debating 'owning' colour, anyone?) looks like poncy wank.
That said, a little bit of clever PR (think Wieden and Kennedy and the Daily Mail and Rooney article) goes a long way.
If agencies can convince the outside world they talk something like sense, or are in touch with the cultural zeitgeist in the case of the Rooney article, then plaudits will follow. It's funny how many people believe you if you can say who you are in a confident voice.
However, act like a tosser (see above) and you've lost before you've even begun. And no, I don't think the agency.com viral was a parody, much as they claimed it was afterwards.
Assume the agency in question is part of a big network.
I have my own ideas about this, but i'm going to wait and see what others think before responding.
Thanks in advance.
I was in Sainsbury's today looking for a sandwich. Bewildered by choice, I just grabbed the first nearby one (a 'Taste the Difference' BLT - very nice it was too).
Before this post turns into too much of a wanky 'how a conventional situation led me to think about advertising/marketing thought', let me just prefix it with this: There were over 40 varieties of sandwich.
Surely no individual can require this amount of choice? I mean, sure, I don't want a tuna and sweetcorn sandwich 5 days a week, or anything with marmite in it, but this was crazy.
I'll get to the point now: I think if marketeers and advertisers can help their clients eliminate this level of anxiety/fear/confusion/irrational fear of marmite in-store they'll all prosper. Never mind TV or the Internet - take the thought out of shopping and you'll make a lot of money, and be around for a long, long time.
I think a major reason why stores like John Lewis are doing so well is because they eliminate this level of anxiety/create such an atmosphere of trust that even people like myself (who dreads the day he has to help colour co-ordinate curtains and carpet) can shop with the knowledge that they'll do the thinking for you.
Interestingly, I also nipped into JL recently; on every floor I visited, the very first person I saw was a green striped customer service assistance. No wonder they are doing so well in the customer satisfaction stakes.
Well, here's my response to Gordon's question. Be warned, it's a little overly influenced by Malcolm Gladwell/muddled, but this question could take days to answer.
The short answer is yes, I believe that the most powerful brands are now made by consumers, in the hearts and minds of the masses.
The longer version is as follows:
Like blaiq thinks, I feel consumers have always had more of an active role in communications that some of the advertising community believes. No consumer is ever passive. I recall reading a Jeremy Bullmore speech transcription on Russell Davies' blog which emphasised this.
Malcolm Gladwell's 'The Tipping Point' makes an interesting case for people always being able to communicate in this way. Without wishing to go into too much detail, viral marketing has always been around - be it word of mouth of those whose information we trust, those who persuade us by their sales-pitch and those who we consider well connected (the 'Mavens', 'Salesmen' and 'Connectors' in Gladwell-speak). These people can help spread the word easily.
However, it is only now, with the advent of the blog and the ease with which many can communicate (such as people like myself who find HTML worrisome) that brands are being 'taken over' as it were with opinions of those who can reach more people with greater speed than ever before.
If then we accept all of this, consumers can now make recommendations (by means of Amazon, MySpace or another peer influenced network) and trends can occur ever quicker. This not only speeds the communication cycle, but it increases the necessity for the product/service marketing to be good ALL of the time. As Northern Planner/Andrew states, this can't be done. People will begin to mold brands in ways in which they cannot conceive.
Hence, consumers now make the most powerful and evocative brands.
This raises another interesting question when it is applied to conventional advertising - will agencies be now promoters of the brand's tone of voice, or less than that? I think there will always be a place for direct branded communications, be it viral, ATL, BTL or ambient.
I think the question coming out of all of this debate is blaiq's point of view once again - 'haven't they always been?' Probably. But now consumers have the means to actively shift and bring about brand change.
Brands, therefore, must engage the consumer in a dialogue; something which modern-day advertising is very keen to achieve. The likes of Innocent's blog provide a useful observation point - will making the brand 'open source' create a better brand? In the case of Innocent (whose philosophy appears to correspond with collaboration), it should.
Whether this will work for every brand is an interesting question; one in which we'll only find out some 20 years from now, I think.
So yes, the most powerful brands ARE now made by consumers. Whether brands/advertising agencies will seek to reclaim their mystique remains to be seen - indeed, whether they can once opened up is a fascinating debate.
Anyway, enough of my random wibblings. Read Russell Davies's debate about blogging (and the comments) for another perspective.
Firstly, an apology - I had all kinds of high and mighty intentions for this blog, but it's becoming more irrelevant by the day. Ah well - at least I had a disclaimer just off the main title.
Paul Colman's blog opened up a discussion about blogs which I felt worthy of a comment on. Further comments on it can be found here.
Are blogs inherently narcissistic? Does this matter? Where did I leave my car keys?
Well, the short version of this post is yes, not really, and next to the kettle, you berk.
The slightly longer version; I think the debate about blogs is a valid one. Everyone who starts one does want their opinion heard - it's inevitable that by publishing one, you'll come in for these allegations.
Whether this matters is entirely down to the content. Sure, I may post self-indulgent stuff from time to time; I may even post about Stoke City if the mood takes me (though i've had enough of poorly played football after watching last night's game).
Keeping it on a vague topic (in my case, some points about the advertising industry and peculiar brand things) is important.
I think a real danger is people commenting on things they know bugger all about; personally, I have to fight a very difficult battle when writing about ads/doing ad analysis because I have no clue as to whether the client compromised the creative vision or the ad needed to fulfill a certain criteria before being accepted.
I'm on the outside looking in (hell, I want a job in the industry) and as a result, I need to be careful. I think i'll adopt the Russell Davies approach - comment on stuff I really like/find interesting, rather than randomly slating campaigns.
It didn't take my blogging long to veer wildly off topic. Normal service will be resumed shortly (right after England Sweden).
Like the Superbowl, adland's World Cup efforts have been carefully scrutinised by many sites. Rob Mortimer's analysis is an interesting one on the topic, but there are a few ads missing which I rate:
Saatchi & Saatchi's 'Old Lions' is a natural extension of the 'Carlsberg don't.../probably' positioning. It is especially notable for the interactivity of the spot - being able to press the red button to view a full length version of the spot is a great move, especially in such an inspired shoot - the players looked as if they were having a great time.
That kind of chemistry is infectious and, i'm sure, really aided the execution. Another notable point is the microsite - it's absolutely brilliant. Click the picture below to see it:
Mother's 'Goal!' spot for Coca-Cola really communicates the passion which the football fan feels, something which the rest of the World Cup ads ignored, for one reason or another. It's also probably the most original execution out of all of the ads, with the claymation esque figures detailing the pure joy that football can bring.
The above link is for the full 45 second execution; it's great.
To quote Alan Partridge... "back of the net".
Writing the post below made me consider the other major mobile phone brands.
O2: 'See what you can do'.
T Mobile: 'For a better world for you'.
Orange: 'The Future's Bright'.
It is clear that most mobile phone brands are positioning themselves as being wholly for the individual.
Fair point you may say - they are mobile phone brands, after all. But I believe that all of these endlines risk falling into the trap of being either overly vague or too pushy. Well, I think 3's recent work overcomes these potential pitfalls, partly because it appears to have two brand positionings.
Though i'm no great fan of the original '3' work, the positioning of the brand as being simultaneously collective (We like....) and individual ('Welcome to our Network'), along with the recent executions ('Ribbon Talk'/that new bubbles one) seem to suggest that the network is a somewhat more welcoming and quirky place to be than the others.
What do you think?